Legal
Shipping and Returns
Who prints and delivers your print, what postage costs, and our promise: if it arrives damaged, defective or wrong, write within 30 days with a photo and we'll remake it or refund you.
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Who prints and delivers it?
One of two print labs, Prodigi or Printful, chosen by the print you order and where it ships. The lab prints your plate, packs it and hands it to the carrier. The countries we ship to are the ones in the Ship To list on the order panel.
What does postage cost?
The lab's own price for your print and your country, shown at checkout before you pay. A Digital File has no postage.
When does it arrive?
The lab prints after you pay, and after the last look when that is on. Printing and transit times depend on the lab and the destination, so we don't promise a date we can't see. The tracking link comes by email the day your print leaves the lab.
What if it arrives damaged or wrong?
Write to support@painted.app within 30 days of delivery with a photograph, and we'll remake it or refund you. That includes a print damaged in transit, a printing fault, or a print that isn't what you ordered. You don't need to send it back.
Can I return it if I change my mind?
Every print is made from one drawing and can't be resold, so we can't take one back because you changed your mind, except where the law where you live says otherwise. Please check the plate, the caption and the size before you pay. Before the lab has it, write to us and we'll cancel it.
What about the Digital File?
It arrives at once, on the thanks page and by email. If it won't open or isn't what you ordered, write to us and we'll fix it or refund you.